1. Who We Are

This website is operated by Pallet Liquidation UK.

Website: palletliquidationuk.com

Email: info@palletliquidationuk.com

Telephone: [INSERT TELEPHONE NUMBER]

Business Address: Wrexham, Wales, United Kingdom

For data protection purposes, the business responsible for your personal information is the data controller.

2. Information We Collect

Depending on how you interact with us, we may collect different types of personal information.

Information You Provide Directly

This may include:

• Full name
• Business name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment-related information
• Order details
• Account information
• Enquiry information
• Information provided through contact forms
• Information you provide when communicating with us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Referring website
• Approximate location derived from IP address
• Date and time of visits
• Website interaction information
• Technical information about your device

The information collected will depend on the technologies and services implemented on our website.

Information From Other Sources

We may receive information about you from third parties where this is lawful and appropriate, such as payment providers, delivery companies, business partners, advertising platforms or publicly available business information.

Where we obtain personal information from another source, we will provide the privacy information required by applicable data protection law.

3. How We Use Your Information

We may use personal information for the following purposes:

Processing Orders

To process purchases, confirm orders, arrange payment and deliver products.

Customer Service

To respond to enquiries, questions, complaints and requests.

Account Management

To create and manage customer accounts where this functionality is available.

Delivery

To provide delivery companies and logistics providers with the information necessary to deliver your order.

Payments

To process and verify payments and help prevent fraudulent transactions.

Business Administration

To maintain appropriate business, accounting, tax and financial records.

Website Operation

To operate, maintain, secure and improve our website and online services.

Communications

To communicate with you about your orders, enquiries, account or services you have requested.

Marketing

Where permitted by law and, where required, with your consent, we may send information about products, promotions, new stock and other relevant business updates.

You can unsubscribe from marketing communications at any time.

Analytics and Improvement

Where appropriate, we may use information about how visitors interact with our website to understand website performance, improve user experience and develop our services.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as processing an order or arranging delivery.

Legal Obligation

We may process information where necessary to comply with legal obligations, such as accounting, tax, fraud prevention or regulatory requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Examples may include operating and securing our website, managing customer relationships, preventing fraud and improving our services.

Consent

Where required, we may rely on your consent, such as for certain marketing communications or non-essential cookies and similar technologies.

Where processing is based on consent, you may withdraw your consent at any time.

The ICO requires organisations to explain the purposes of processing and the relevant lawful basis in their privacy information.

5. Marketing Communications

If you have agreed to receive marketing communications from us, we may contact you about:

• New pallet availability
• New product categories
• Special offers
• Wholesale opportunities
• Business updates
• Promotions
• Other products or services that may be relevant to you

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.

We will respect applicable electronic marketing and data protection requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites operate, remember preferences, understand website usage and provide certain functionality.

Cookies may be used for purposes including:

• Essential website functionality
• Security
• Remembering preferences
• Shopping basket functionality
• Website analytics
• Measuring website performance
• Marketing and advertising, where applicable

Some cookies may be strictly necessary for the website to operate.

Where consent is required for non-essential cookies or similar technologies, we will request consent before using them.

You may be able to control cookies through our cookie settings and your browser settings.

The ICO states that organisations must explain what cookies do and why they are used, and that non-essential cookies generally require appropriate user consent.

Important: Our actual cookie policy should reflect the specific cookies, analytics tools, advertising platforms, payment systems and WordPress plugins installed on the website.

7. Who We Share Your Information With

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide services to you.

These may include:

Payment Providers

Payment service providers may process payment information when you make a purchase.

Delivery and Logistics Providers

We may provide delivery companies with information such as your name, delivery address and telephone number so that your order can be delivered.

Website and Hosting Providers

Our hosting, website and technical service providers may process information as necessary to operate and maintain our website.

Email and Communication Providers

Where applicable, we may use third-party email or communication platforms to send transactional or marketing communications.

Analytics and Advertising Providers

Where applicable and subject to the appropriate legal requirements, we may use analytics or advertising services to understand website performance and marketing effectiveness.

Professional Advisers

We may disclose information to professional advisers such as accountants, auditors, insurers, lawyers and other professional service providers where necessary.

Government and Law Enforcement Authorities

We may disclose information where required by law or where necessary to protect our legal rights, customers, business or the public.

We aim to ensure that third parties processing personal information on our behalf provide appropriate safeguards.

8. International Data Transfers

Some of the third-party service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by applicable data protection law.

The specific countries and safeguards involved may depend on the service providers used by our website and business.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The type of information
• Why we collected it
• Whether you have an ongoing relationship with us
• Legal and regulatory requirements
• Accounting and tax obligations
• The need to resolve disputes
• Fraud prevention and security requirements

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

We may retain certain transaction and accounting records for longer periods where required by law.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Security measures may include access controls, secure systems, authentication procedures, backups, encryption where appropriate and regular monitoring.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under applicable data protection law, including:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

You may ask us to restrict how we process your information in certain circumstances.

Right to Object

You may have the right to object to certain processing, including processing based on legitimate interests and certain forms of direct marketing.

Right to Data Portability

In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Not every right applies in every situation, and some rights are subject to legal conditions and exemptions.

The ICO identifies rights including access, rectification, erasure, restriction, portability and objection as part of the information organisations should provide to individuals.

12. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Email: info@palletliquidationuk.com

Post:
Wrexham, Wales, UK

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before responding to certain requests.

We aim to respond within the timeframe required by applicable data protection law.

13. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

The ICO provides guidance for individuals who have concerns about how an organisation handles their personal information.

14. Children’s Privacy

Our website and services are intended primarily for adults and businesses.

We do not knowingly collect personal information from children for the purpose of providing wholesale products or services.

If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, marketplaces, payment providers, social media platforms or other services.

This Privacy Policy applies to information processed by Pallet Liquidation UK and does not govern third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

16. Social Media

If you interact with our business through social media platforms, the relevant platform may collect and process information about you according to its own privacy policy.

We may receive information from social media platforms where you interact with our business or where the platform provides that information to us lawfully.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• Changes to the services we use
• Changes to data protection requirements
• Changes to how we process personal information

When we make significant changes, we will update the Last Updated date at the top of this page and, where appropriate, provide additional notice.

We recommend checking this page periodically for the latest version.

The ICO recommends reviewing and updating privacy information when necessary, particularly before introducing new uses of personal information.

18. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Pallet Liquidation UK

Website: palletliquidationuk.com

Email: info@palletliquidationuk.com

Telephone: [INSERT TELEPHONE NUMBER]

Business Address:
Wrexham, Wales, UK

Your Privacy Matters

At Pallet Liquidation UK, we aim to handle personal information responsibly, transparently and securely.

We only use personal information where we have a lawful basis to do so and aim to provide clear information about how and why your information is used.